- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Coupons & Promotions
- Cancellations/Order Changes
- Sales Tax
If you have any questions, concerns, or if you need helping finding the perfect bedding solution, please call 1-(888) 861-0116.
Shipping & Delivery
Orders $99.99 or less – $4.95 shipping and return labels at $7.95 per label
Orders $100.00 and over – free shipping and free returns
Pillowtex ® offers flat-rate shipping of $4.95 on orders under $100.00 within the United States. If you need to set up a return or an exchange and the order is under $100.00 we offer return labels for $7.95 per label. If the order is over $100.00 we offer free shipping and free returns.
Pillowtex ® uses UPS, FedEx, and USPS, and Pillowtex ® reserves the right to use any of the carriers listed to ship your order.
Privacy & Security
Returns & Replacements
Pillowtex ® offers a 60 day return or exchange policy. If the bedding product that you have ordered does not fit your needs, please e-mail us to set up a return or an exchange at firstname.lastname@example.org. We require a return authorization number for each return and the lack of a return authorization number could lead to refusal of the package.
All returns must be received in like-new condition. If a product is received damaged Pillowtex ® will issue a store credit for the purchase price of the product. A damaged product is classified as used, abused, or stained. Any product that has been in a smoking environment or near smoke, or around pets, is classified as used. All products returned must include the original manufacturer packaging (i.e. manufacturer bag), and all product tags must be intact. If the tags have been removed from the product for any reason it is classified as damaged.
Our Pillowtex ® team strives for perfection when filling orders. If you receive an incorrect product in your order, please contact us and we will resolve the issue for you.
If you have received a Pillowtex ® product that is defective Pillowtex ® offers a 3 Year Manufacturer Defect Warranty. The warranty takes effect from the date of purchase and covers defects that are associated with the manufacturing process. Please e-mail email@example.com if you have received a defective product.
Coupons & Promotions
From time to time Pillowtex ® will offer special promotions. A coupon code may be applied during the checkout process, but only one coupon code may be used per order. In an instance of coupon abuse, Pillowtex ® reserves the right to refuse to honor any coupon.
If you place an order and need to cancel or modify the order, please let us know as soon as possible. We will cancel an order or modify an order if the order was just placed. If the order has already started the packaging processes within the warehouse it could prevent the cancellation or modification from going through. If the order has already shipped we are unable to recall the package.
The Pillowtex ® warehouse is located in the state of Colorado. Any orders shipped to a Colorado address will be charged a sales tax of 4.35%